Be treated with respect, dignity, and recognition regarding privacy and cultural sensitivity, including gender, sexual orientation, age, religion, national origin, disability, and health status.  

To the extent allowed by law, expect that no identifying information will be released by CFC without having the valid written authorization of that youth and/or their legal guardian on file. 

 Be informed of services, benefits, and how to access care.  

Choose and/or change provider(s). (The selection of providers may be limited by availability, by boundaries of participant's insurance program, including Medicaid, and by ability to pay.)  

Receive care in a timely manner. Timely manner refers to best practices and timelines established by the Children's System of Care. These timelines are part of the information available to all youth and their families/caregivers.

Be full partners in every decision regarding the youth. 

Participate in an honest discussion with CFC Care Management staff about appropriate options necessary to achieve their family vision, regardless of cost or benefit coverage. 

Decline services. 

Openly communicate conflicts, complaints, or grievances about CFC service, care, administrative action, or quality of care issues without fear of retaliation or of losing their benefits. 

Have an authorized representative of their choice. An authorized representative is an individual chosen by the youth/family to act on their behalf in a conflict, complaint or grievance process. Any cost associated with this option is the responsibility of the youth/family.  

Make recommendations regarding youth and family rights and responsibilities policies. 

Initiate a complaint orally or in writing. 

Timely resolution of conflicts, complaints, grievances, or reconsiderations.