At Coordinated Family Care, we are committed to addressing any concerns or grievances in a fair and timely manner. If a youth or caregiver is dissatisfied with a service provided or a decision made by a Coordinated Family Care employee, the following steps should be taken in order:

Step 1: Attempt Direct Resolution

Begin by discussing the concern directly with the staff member involved in the situation.

Step 2: Contact the Supervisor

If the issue cannot be resolved directly, contact the immediate supervisor of the staff member by phone or email.

If the Care Manager Supervisor’s name is unknown, please call our main office at (732) 572-3663 for assistance.

Step 3: Escalate If Needed

If the supervisor is unavailable and the issue requires immediate attention, contact the Director of Care Management (DCM) who oversees the supervisor. Call our main office (732) 572-3663 for the appropriate contact information.

We value the families and youth we serve and are committed to working collaboratively to address any concerns. It is our hope that any issues can be resolved quickly and respectfully through open communication and partnership.