At Coordinated Family Care, we are committed to addressing any concerns or grievances in a fair and timely manner. If a youth or caregiver is dissatisfied with a service provided or a decision made by a Coordinated Family Care employee, the following steps should be taken in order:

Step 1: Attempt Direct Resolution

Begin by discussing the concern directly with the staff member involved in the situation.

Step 2: Contact the Supervisor

If the issue cannot be resolved directly, contact the immediate supervisor of the staff member by phone or email.

If the Care Manager Supervisor’s name is unknown, please call our office at (732) 572-3663 for assistance.

Step 3: Escalate If Needed

If the supervisor is unavailable and the issue requires immediate attention, contact the Director of Care Management (DCM) who oversees the supervisor. Call our office at (732) 572-3663 for the appropriate contact information. If the DCM is not available, you may be directed to Chief Operating Officer or Associate Executive Officer.

Step 4: Escalate Futher

If an informal resolution cannot be reached through this process or the grievance requires a more formal proceeding, address concern in writing to the Chief Executive Officer within fifteen business days of the occurence being grieved, including sufficient information to identify and clarify the basis of the grievance, a specific resolution request, and what informal resolutions have been attempted.

We value the families and youth we serve and are committed to working collaboratively to address any concerns. It is our hope that any issues can be resolved quickly and respectfully through open communication and partnership.